Shipping policy
Last updated: June 21, 2026
Where We Ship
We currently ship to Canada and the United States.
Processing Time
Orders are processed within 1 to 3 business days of receipt, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
How We Ship
We ship all orders through Canada Post, who works with a network of trusted partner carriers including USPS for final delivery. You will receive a tracking number by email once your order has shipped, which you can use to monitor your delivery.
Estimated Delivery Times
Delivery times vary based on your location and are estimated from the date of dispatch, not the date of order. All times are business days and are estimates only — they are not guaranteed.
- Canada: 2 to 8 business days for most destinations
- United States (contiguous): 6 to 8 business days
- Remote Canadian addresses, Alaska, Hawaii, and US territories may take longer
Flame + Flora is not responsible for delays caused by carriers, weather, customs processing, or circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
Customs and Duties (US Orders)
All orders shipped to the United States are sent Delivered Duty Paid (DDP). Customs fees, import duties, and taxes are included in the price of your order, so there are no additional charges at delivery.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Lost or Stolen Packages
If your tracking shows your order as delivered but you have not received it, please contact us at hola@flameandflora.com within 7 days. We will do our best to assist, though Flame + Flora cannot be held responsible for packages confirmed as delivered by the carrier.
Contact
For any shipping questions, contact us at hola@flameandflora.com.