Refund policy

RETURN AND REFUND POLICY

Last updated: June 21, 2026

We want you to feel confident purchasing from Flame + Flora. If something isn't right, we're here to help.

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original condition and packaging where applicable.

To initiate a return, contact us at hola@flameandflora.com with your order number and reason for return. We will provide return instructions within 3 business days.

Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5 to 10 business days.

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrectly.

Exchanges
We accept exchanges within 30 days of delivery, subject to product availability. Contact us at hola@flameandflora.com to arrange an exchange.

Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at hola@flameandflora.com with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items
For hygiene and safety reasons, the following are non-returnable once opened: